The Best UK Web Hosting Services from 111WebHost
Frequently Asked Questions & Answers
Our most frequently asked web hosting and domain name questions and answers regarding hosting can be found below.
Web Hosting Questions
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Q
What is Web Hosting?
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A
A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their own website accessible via the World Wide Web. Web hosts are companies that provide space on a server they own typically in a data center.
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Q
What type of hosting do 111WebHost.com provide?
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A
We offer shared web hosting where customer's websites are placed on the same server as many other sites. The features available with this type of service are extensive. We also offer a dedicated web hosting service - contact us for more details about dedicated services.
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Q
Can I host multiple sites on one web hosting package?
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A
With our Reseller Web Hosting package you can host an unlimited number of websites at no extra cost. All of our other web hosting packages, however, are designed to host one website only.
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What is the benefit of an Unlimited Web Host Package?
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A
Our Unlimited Web Hosting Pack features many benefits, for a low cost you can host as many files as you need to one the unlimited web space provided*. This makes the Unlimited Web Hosting Pack ideal for video based websites or sites with large volumes of content. It is also perfect for online file storage and transfers meaning you can back up your essential files on our secure data centre servers and share them with clients, suppliers and other users via the web.
Unlimited Web Hosting Pack also comes with unlimited bandwidth which means your website will not become a victim of it's own success, if you have a sudden influx of users they will never see a statement informing them that you are over your bandwidth allowance instead they will get access to your website which we believe is the way it should be.
This packages also come fully loaded with One Click Installs of the most popular web software around as well as many bonus features. For more information see the Unlimited Web Hosting Pack page.
* Please note there is a maximum file upload size limit of 200mb per file -
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Where are 111WebHost.com's servers?
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A
Our servers reside in our highly secure data centre in the Midlands, UK, which features CCTV, Security Fencing and state-of-the-art fire suppression.
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How long will it take for my web hosting account to be setup?
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All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!
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Q
Can I buy a domain name, but not buy web hosting?
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A
Yes, you do not have to buy the web hosting when you buy a domain name.
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Q
How much bandwidth do I get?
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A
Our Unlimited Web Hosting pack comes with unlimited bandwidth so you can use as much bandwidth as you like as long as you abide by our terms and conditions. Out other packages feature limited amounts of bandwidth, see our packages for more details.
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Q
Are there FTP file size limits?
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A
FTP uploads are limited to 200MB per file. If you really need to use a larger file than this in your web space, you will need to split it into chunks and reassemble them after uploading/downloading them separately. To do this, you should use a spanned ZIP file, functionality which is supported by all popular archiving software.
Please note, individual packages do have a monthly softcap of 25gb for file distribution (i.e. non-browsing traffic), please do not intentionally bypass this limit if your intention is to run a large file distribution service. -
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Is it possible to change or upgrade my 111WebHost.com hosting package?
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Yes you can upgrade your package at any time by contacting our customer support team. Downgrades are also available if you find you don't need all the features we offer - however certain conditions will apply to downgrades.
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Q
Can I have a free trial of a web hosting account?
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All of our web hosting accounts offer a no fuss 3 month money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.
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Q
If I transfer my domain name to 111WebHost.com will my website transfered as well?
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A
Unfortunately not, the Domain name is a sign post to a particular server, when you move it to a new web host the sign changes to direct to users to a new server. However you will be able to manually transfer your files by downloaded them from your existing web host prior to transferring the domain name and then uploading them to your new 111WebHost.com account.
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Q
Do you offer a Reseller Package?
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A
Yes, we do offer a reseller programme which allows you to host and resell an unlimited number of hosting packages to your customers and clients. You can find out more information and costs by visiting our Reseller Web Hosting Package page
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Q
What do you mean by "One Click Installs"?
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We offer a range of the most popular web based applications with our web hosting packages which can be installed by you in an instant. From your control panel you'll be able to install applications like WordPress, Joomla, ZenCart and many more effortlessly.
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Q
Do 111WebHost.com offer telephone support?
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In order to keep our costs as low as possible we do not offer telephone support. However we do offer fast, free online support.
For more information please see our Customer Support page.
Domain Name Questions
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How do I transfer a domain name to 111WebHost.com?
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A
To transfer a UK domain name (e.g. .co.uk) you must change the IPS tag to read 'EXTEND' prior to arranging the transfer. If the domain name is an international domain (e.g. .com) you will need to make sure the domain name is unlocked. In both cases you will need to respond to emails received in connection with the domain name transfer in order to confirm the transfer should take place - these will be sent to the registered owner or admin contact of the domain name.
If you do not change the IPS tag or have not unlocked the domain name when ordering the transfer you will need to contact 111WebHost.com support to re-start the domain name transfer. -
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What are 111WebHost.com's nameservers?
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Our nameservers are:
ns1.111webhost.com
ns2.111webhost.com -
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How long will it take for my new domain name to become active?
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Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.
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Can I buy a domain name, but not buy web hosting?
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A
Yes, you do not have to buy the web hosting when you buy a domain name.
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Q
If I transfer my domain name to 111WebHost.com will my website transfered as well?
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A
Unfortunately not, the Domain name is a sign post to a particular server, when you move it to a new web host the sign changes to direct to users to a new server. However you will be able to manually transfer your files by downloaded them from your existing web host prior to transferring the domain name and then uploading them to your new 111WebHost.com account.
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Q
What happens to my emails if I transfer my domain name to 111WebHost.com
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If you have email inboxes set up on your existing web server you will need to establish new inboxes on the 111WebHost.com server when the domain name transfers across as emails will not be transferred with the domain name. You can back-up your old emails by downloading them to your local PC.
Email Questions
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How do I receive emails?
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You can access emails, for domain names within the 111WebHost.com system that have mailboxes attached to them, in multiple ways. Firstly you can set up POP3 access - see our guide to setting up POP3 email accounts and secondly you can access your email online via http://www.111webmail.com.
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Can I use Microsoft Exchange Server for my emails with 111WebHost.com
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Yes you can. You will have access to your domain name's DNS and will be able to point the email to any server you wish.
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Can I make changes to my domain name's DNS
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Yes, for advanced users who wish to modify the DNS settings of their domain name this can be done online via your 111WebHost.com domain name control panel.
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What happens to my emails if I transfer my domain name to 111WebHost.com
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A
If you have email inboxes set up on your existing web server you will need to establish new inboxes on the 111WebHost.com server when the domain name transfers across as emails will not be transferred with the domain name. You can back-up your old emails by downloading them to your local PC.
Billing & Account Questions
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How can I pay for my web hosting account or domain name?
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For web hosting and domain name orders our preferred secure payment method is by PayPal, which also allows us to accept major credit cards online.
We regret that we do not accept cheque, postal orders, standing orders or cash. -
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Can I have a free trial of a web hosting account?
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A
All of our web hosting accounts offer a no fuss 3 month money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.
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Q
Is it possible to change or upgrade my 111WebHost.com hosting package?
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A
Yes you can upgrade your package at any time by contacting our customer support team. Downgrades are also available if you find you don't need all the features we offer - however certain conditions will apply to downgrades.
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Do I get an invoice?
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A
Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.
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Q
Do you charge VAT?
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A
Yes, we charge VAT at the current rate. All of our advertised prices are inclusive of VAT. Our VAT registration number is 104 4729 35.
Miscellaneous Questions
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Do you host adult or warez websites?
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No, we do not host any adult or warez websites.
